Vision for the Role:

Reporting to our NZ General Manager, the IT Support Analyst will be responsible for providing onsite support of Point of Sales, applications, PCs, laptops, servers, printers, network, and telephony support across our NZ venues. The successful candidate will have experience working autonomously, ideally providing support in a retail or hospitality environment and align with our TEEG values: FUN, OBSESSED, PARTNER, REAL & REMARKABLE!

Essence of the Role:

• Supporting our POS hardware and applications.
• Leading and coordinating all hardware installations, system upgrades, maintenance and resolutions in new and existing venues
• PARTNER and work alongside our Projects Team to carry out IT installs in new venues and contribute to new store pipeline where it involves new hardware for POS applications.
• Liaising with the AU IT Infrastructure Team providing expertise in store network and application design.
• Be REMARKABLE by managing the procurement of our IT equipment and building and maintaining a list of in-use assets to help identify assets coming to the end of their support cycle, reaching maintenance or vendor end of life.
• Providing an accurate log of assistance, resolution and contacts through the Service Desk tool.
• Provide an interface between our teams and 3rd party vendors when relating to IT incidents or requests.
• Be part of weekend and evening shift and callout roster.

Key Capabilities:

• Strong attention to detail.
• Highly organised self-starter.
• Proactive and efficient.
• Able to work collaboratively across teams.
• Effective Communication & listening skills.

Career Experience:

• Previous experience with retail systems.
• Ability to work unsupervised – this will be a very autonomous role from the outset.
• Available to travel within NZ.
• Proven experience and understanding of hardware installations, system upgrades, maintenance, and problem resolutions.
• Networking experience – Wi-Fi, switching, patching, routers, ISP connectivity.
• Advanced knowledge of POS hardware and application concepts.
• Good Microsoft O365 support knowledge.
• Proven experience in System application support and troubleshooting.
• Ability to diagnose and rectify system malfunctions.
• A methodical approach to logging incidents and requests.
• Ability to prioritise multiple requests.
• Strong vendor management skills including escalation management.
• Availability for some weekend/evening work.