Who we are

The Entertainment and Education Group (TEEG) is a private equity backed, newly formed Group which includes the AWESOME entertainment brands Timezone, ZONE BOWLING and Kingpin. Together with Global operations, the business forms one of the world’s largest Family Entertainment Centre groups operating across 7 countries with over 300 locations!

What we need

Based in our Auckland Support Office, we are looking for a part-time, customer savvy Call Centre Agent to answer all phone and live-chat bookings and enquires and communicate with our events specialists regarding relevant enquiries.

Key Responsibilities:

• Answering high-volume inbound customer enquiries and bookings, ensuring a high level of customer service is upheld
• Up selling of Timezone, Zone Bowling and Kingpin packages and products that will appeal to our customers
• Answering inbound customer enquiries and bookings via Live-Chat.

To be successful you will need to have:

• Experience in a customer service/contact centre/sales environment
• Must be flexible to work weekends, evenings and public holidays when required
• Excellent written and oral communication

We will offer you:

• A fun, rewarding work environment
• Training, development and real opportunities for career advancement
• Rewards and recognition
• Amazing staff discounts across all our brands!

If you think you’re ready to be part of our team, apply now!

We would love it if you were brave enough to attach your video application to stand out from the crowd!

Diversity Statement:
We are an equal opportunity employer and we strive to achieve gender diversity within our workforce. Women are strongly encouraged to apply for all vacant positions including traditionally male dominated roles.